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Special Assistance Coordinators Before and During Your Cruise

Learn how Norwegian Cruise Line has a dedicated team of seasoned travel professionals specifically trained to assist you with your specific requirements from reserving your stateroom through your cruise.

Special Assistance Coordinators Before and During Your Cruise

Norwegian Cruise Line has a dedicated team of experienced professionals who are available to assist guests with disabilities and other challenges before, during and even after your cruise.

The Access Desk

Onboard

Once you have boarded, you will be met by staff who will have all of the information that you conveyed to Norwegian Cruise Line either directly or through your travel professional. Staff will be available throughout your cruise to see to your needs. Norwegian Cruise Line has Access Officers who will be the primary go to person for all of your needs. Norwegian Cruise Line also has a centralized internal corporate resolution staff to assist the Access Officer, available by telephone 24 hours a day.

Advance Notice Needed

Whatever your special requirements are, Norwegian Cruise Line will do whatever it reasonably can to accommodate you. But we do need adequate time to prepare for your arrival. Please make every effort to contact our Access Desk well in advance of your cruise – at least 90 days for interpreters and 30 days for all other requirements – if possible. A request for an interpreter with less than 90 days’ notice may still be granted but cannot be guaranteed.

The more information that we have concerning any special requirement you may have, the more prepared we are to meet your needs during your cruise. What works well for others may not meet your requirements. You are the best judge to know what works best for you so rather than assume what you need is the norm, you'll have a much more enjoyable cruise experience if you tell us what you need. We will work with you to try to meet all your reasonable needs for your cruise, but due to the nature of travel on a passenger cruise vessel, if advance notice is not given, Norwegian Cruise Line may not be able to provide you with what you need.